sas false positive?

  sunnystaines 17 Jul 11
Locked
Answered

anyone been getting false positives last few days with superantispyware. been getting "hijacker deskbar" & "HBHelper" which it needs reboot to clean but is back on its next scan.

full scan with malwarebytes and norton 2011 show clean results

  rdave13 17 Jul 11

Will run a scan now. If you still have Spybot S&D might be worth running a scan with that.

  rdave13 17 Jul 11

Nothing - just four cookies.

  sunnystaines 18 Jul 11

rdave thanks i will try some online scans

  Secret-Squirrel 18 Jul 11

Sunny, if it's a file that SAS is identifying as malware, and you know its location on your PC, then you can upload it to one or both of these malware scanning sites:

Jotti's malware scan

Virus Total

Your file will be scanned by anti-virus engines from multiple vendors and a report given. The results should then help you decide whether it's a false positive or not. If it is an FP then you should be able to tell SAS to ignore that file.

  rdave13 18 Jul 11

Have a look at this thread, link ,cured by restoring an image. Worth running SAS and Malwarebytes in safe mode?

  sunnystaines 18 Jul 11

rdave

read the links downloaded the hitman pro free trial the scan came up clean too.

so i presume a false positive just got to wait for sas to fix. i was unable to copy and paste the sas results to the forum.

  john bunyan 18 Jul 11

I just ran updated SAS with just the usual adaware tracking cookies found - which it finds better than Malawarebytes.

  sunnystaines 19 Jul 11

downloaded and run spybot sd clean result too, updated sas and re run still same result, i presume with all other software coming clean on results it must be a fp. thought by now sas would have fixed it. very surprised no one else got it.

  Secret-Squirrel 19 Jul 11

Sunny, did you see my post from yesterday?

If the object that SAS detects as malware is a file then uploading it to one of those suspicious-file scanners will tell you quickly whether it's an FP or not - it's certainly a lot quicker than installing different anti-malware products and running lengthy scans.

If SAS is detecting something different such as a Registry key then let us know more about it.

  sunnystaines 19 Jul 11

Secret-Squirrel

tried the jotti's link and downloaded their stopzilla program this took forever to scan then reported 79 items but when it came to delete i had to "buy" to delete so hit the unistall during which it offered a free key number [why was this hidden when the software was advertised as free]so registered for the free option then rebooted to complete the clean. thinking i had finally sorted the problem alas a rerun of sas same problems came up again.

i reported the fp to sas but not heard back maybe as i only have the free version. not sure how to upload the results as unable to work out how to copy the results from sas.

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