SanDisk Cruzer Micro 4GB

  brambles 14:42 PM 22 Dec 12

I cannot access this backup device, when I look at it in Devices under Troubleshoot it reported as follows:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Can this problem be resolved in Registry if so how WINDOWS 8


  Fruit Bat /\0/\ 16:38 PM 22 Dec 12

If you want to open the Registry Editor in Windows 8, you must first go to the “Apps” screen. You can get to the “Apps” screen even if you are on the Metro UI Start Screen or the Windows 8 desktop. Step 1 If you are on the Windows 8 desktop, point the cursor at the lower right corner of the screen. Click the “Search” option as soon as it pops up on the left-side of the screen. If you are on the Metro UI Start Screen, point the cursor at the lower left corner of the screen and click the right mouse button. Now select the “Search” option on the context menu. Step 2 When you perform either of the above actions, Windows 8 will load the “Apps” screen. Type “regedit” into the search bar located on the right side of the “Apps” screen. Step 3 Click the “regedit” search result on the left side of the “Apps” screen. If you see a UAC dialog box, click “Yes” to open the Windows 8 Registry Editor.

Run regedit and navigate to registry key HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}. Highlight it and in the right pane, find the Upperfilters and Lowerfilters values. Highlight each one in turn, right click and delete them. Close regedit and restart the computer. If in doubt make a restore point before making changes.

  brambles 18:07 PM 27 Dec 12

Fruit Bat /\0/\ Many thanks for your assistance and prompt reply. I have resolved the problem.



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