Runtime error

  bert52a 14:41 28 Oct 06

Windows XP sp2

I've downloaded the Yamaha Digital music notebook and installed it.When the program opens a runtime error(with no number) comes uo saying that runtime has requested the program to close in an unusual way.
I've tried uninstalling and reinstalling-I've closed programs that might be in conflict.I've run a registry scan which found and repaired Active X errors but still get same error message and can't use the program.
To compound the problem when I contacted customer support they asked for a system report which I've sent them 7 or 8 times but they say they can;'t find the report sent as an attachment.I've had aol (my isp) check the mail and the attachment and they said it was fine.Any ideas?

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