Not the same problem but I recently had a problem updatung Roxio Creator 2009 with their SP4 update - the installation kept stopping at a certain file. In the end I re-ran the update in safe mode, and it worked. I find Roxio always insist on a clean reinstall, and fnd that very time consuming. If you have an update downloaded it may be worth a try in safe mode. Cant think why yuor printer should be affected, though.