Roxio EMC 10 was not designed to work with Windows 7, they did issue a patch Click Here. Have you installed that? Also use the update from Lazarus the 2nd to update the database of compatible drives. But I suspect that being such an old product you might do better to upgrade to EMC 11 which was designed for Windows 7 as well as BluRay drives.
Surface Pro (2017) vs Surface Pro 4