I am unable to open my DVD drive because the following message blocks activity "The selected drive is being used by Roxio Direct CD Kernel. Please wait until the Roxio CD Kernal is finished then try again." The problem is the CD Kernel refuses to finish, even if I take the DVD disc out of the drive . It holds up the PC close down process so I have to shut down the PC manually. This has persisted for several days. Roxio don't want to deal with me becaue the Roxio Creator LE was preinstalled by Dell.
How do I recover my DVD drive and why did the hang up be caused in the first place Thanks for any help