router will not connect to the internet

i have recently bought a medion wireless router with lan and adsl built in.

i am with tiscali ISP (broadband ADSL). However when i connect the router to the phoneline (ADSL line) it will not connect. It will go green saying connect and a second later it will go to red no connectivity.

i have looked on the tiscali website to ensure that i have the correct settings in the router but still no success.

I have also contacted medion technical helpline, who do not seem to have a clue as they just want to replace the device. This has been done 3 times already and non of them seem to work.

I know that it isnt my internet connection as as soon as i plug my old modem back in it connects with no problems

any help would be great as im pulling my hair out.

thanks

  FreeCell 17:50 15 May 07

What are your adsl settings in the router?

Are you set to PPPoA?

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