router problem

  foxyloxy 19:17 06 Sep 06

I have a high speed belkin f5d7633 router, the problem is that i cannot connect unless my phone is off the hook ? I did not have that problem before i put the router . I called belkin , they suggested that I should upgrade my firm ware but some people have and have lost everything .I have filters on each line , they also suggested I remove one of the filters , which I did but then there is no connection at all .please help this is driving me round the bend

  Fingees 19:47 06 Sep 06

Did they mean upgrade the router firmware?

If so, then do it. They are the manufacturers, and obviously wouldn't recommend it if it wasn't necessary.

If it all goes pear shaped then invoke there lifetime warrenty and get a new router from them.

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