Removing ASK screen that overrides Firefox?

  spuds 16:47 09 Apr 12
Locked
Answered

On opening Mozilla Firefox browser, I seem to have hit a problem with ASK Jeeves screenshot that blanks out (covers over)Firefox, so making Firefox not usable.

I have tried a number of things without resolving the problem. Basically I want to retain Firefox and get rid of ASK, so I can have full clear use of Firefox?.

Any help would be appreciated.

  rdave13 17:25 09 Apr 12

Try starting FF in safe mode. Press and hold the SHIFT key when starting FF. Disable Ask if in plug-ins. Change your homage. Go to programs and features and uninstall Ask if showing there.

  rdave13 17:25 09 Apr 12

Homage = homepage!

  spuds 19:03 09 Apr 12
Answer

I eventually removed ASK and Firefox via Revo Uninstaller. Downloaded and re-installed Firefox. Everything now seems to be back to normal.

rdave13. Thank you for the suggestions and help. Very much welcomed and appreciated.

Will now tick as resolved.

  rdave13 19:32 09 Apr 12

Glad you're sorted. Sorry I couldn't help.

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