Have you enabled remote assistance on both machines? (You can find it on the remote tab of system properties)
Also, how are you trying to connect, over the internet? If so what kind of connections are the two of you using?
Huawei P10 review
1995-2015: How technology has changed the world in 20 years
An overview: What leading creative agencies are doing to improve diversity
New iPad, iPhone SE & Red iPhone 7 on sale now
Synology invites you to visit them at Insomnia on 26th – 29th August. Book your tickets now and visit Synology.