Make sure it is plugged into the main BT socket in the house and not an extension socket, Magik ®©. You don't say who the BB supplier is, or the operating system she's using.
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This poetic animation about monsters is illustrated in a Van Gogh painterly style
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Synology invites you to visit them at Insomnia on 26th – 29th August. Book your tickets now and visit Synology.