Make sure it is plugged into the main BT socket in the house and not an extension socket, Magik ®©. You don't say who the BB supplier is, or the operating system she's using.
This thread is now locked and can not be replied to.
How to get Windows 10 for free | How to install Windows 10: There is still a way to avoid paying…
1995-2015: How technology has changed the world in 20 years
Alex Chinneck’s giant ice cube Christmas tree at Kings Cross