re booting from Windows Advanced Options Screen

  tonyq 14:22 10 Feb 10
Locked

A friend asked if I could have a look at her PC (Win XP Home). When the computer booted up the screen was green with warnings about TrojanSPM/LX and Error Loading qtru.lfo, cannot remember the exact wording, and nothing could be opened. Rightly or wrongly I re-booted into Safe Mode ran Malwarebyes, may have done bits of other things but cannot remember what.
The problem is now when the computer boots up it goes to the "Windows Advanced Options Screen". The only option that can be used is the Safe Mode Option which does as it says takes you to the Safe Mode screen, if you choose any other e.g. “Start Windows Normally” it just boots back to the Windows Advanced Options Screen. (I don’t think she as a Win XP Home disc)

  Pineman100 14:49 10 Feb 10

Does the boot options screen also offer you "Last known good configuration"?

If so, I should try that.

  Pineman100 14:50 10 Feb 10

Alternatively, start in Safe Mode and run System Restore. Restore the computer back to a date before the problem started.

  tonyq 14:55 10 Feb 10

Pineman100,
"Last known good configuration" from memory it booted back to Windows Advanced Options Screen

"System Restore" I think it said unobtainable or words to the effect.

  gengiscant 15:02 10 Feb 10

Try to borrow a copy of XP home and do a repair instal.

  tonyq 10:11 11 Feb 10

unable to locate/borrow a copy of Win XP Home.

  gengiscant 10:55 11 Feb 10

If you do not get any other suggestions, click on the yellow envelope next to my name and I'll send you a copy.

  tonyq 11:39 11 Feb 10

thanks you gengiscant, will wait and see what happens,and then get in touch with you.

  tonyq 19:13 11 Feb 10

gengiscant,
Re: PC Advisor Helproom Forum,I would be really grateful If you could send me a copy of Windows XP Home.
Regards T.Quarmby (tonyq)

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