First of all try removing all traces of printer software from the machine (drivers, monitors etc).
Then install the software EXACTLY TO THE LETTER as per the instructions. Do not connect the printer until you are told to in the installation procedure and do not proceed further until the printer has been connected at this point.
Printers as VERY finicky about correct installation and even seemingly trivial alterations to procedure can make the difference between a successful install or a total disaster.
May not work but, there's nothing to lose by trying this.