Not knowing what you have been told to try, have you tried the following?
1. Click Start, and then click Control Panel.
2. Click Appearance and Themes.
3. Click Display.
4. On the Settings tab, click Advanced.
5. On the Troubleshoot tab, move the Hardware acceleration slider control to the third position (from the left), and then click OK.
6. Click OK to close the Display Properties dialog box.
This often works for other software with a similar shutdown so hopefully .....