Don't live in Devon do you. I was enabled on the same day as you - recieved my modem from Pipex on the 28th, the day after they took £23 from my bank account. Duly installed my modem as per the idiots guide but could not connect. Bank holiday weekend so I rang them on Tuesday to be told to uninstall my modem change the filters around and it would be guaranteed to work. Done that still the same. Rang them again to be told that BT were split testing the line so I would not be able to connect. Late Tuesday it began working as it has ever since. Sorry can't help anymore I am as new to this as you are. By the way I still have a Freeserve account also. If you can afford the phone bill and the 15 minute wait for a reply ring Pipex help the phone number is on the paperwork that came with the idiots guide.