Problems with friends User Account in Vista

  julius44 17:11 23 Dec 09

Hello, my friend just rang me to say that she can no longer get internet access with via her user account on her vista lapop. The laptop has 2 user accounts the first one is password protected, which is hers, and 2nd one is others...with no password, which is used by her other half, but this one is ok for the internet. Ive gone over system restore with her but it says that it can only go back as far as dec 17th......she says problem started about 10 days ago. Any suggestions pls???

  rawprawn 17:25 23 Dec 09

Try changing the password on her user account, I assume she is the Administrator.

  julius44 17:27 23 Dec 09

thats a good suggestion rawprawn,...and ive just mentioned that to her, she has no idea how to do this.

  User-1229748 17:36 23 Dec 09

click start and then click on her picture at top right of start menu

  rawprawn 17:39 23 Dec 09

Go to Control Panel> user Accounts> and select Change Password.
I think that is right from memory (Now use Win 7)
If not I am sure someone will put you right.

  julius44 17:44 23 Dec 09

hello smackheadz.....she does not have a picture, only her name, but then she cannot see anything that says reset password

  rawprawn 17:49 23 Dec 09

As smackheadz says that should do it, can you tell us what options are there, or see what happens when you try my suggestion.

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