Problems with BT Fibre Broadband Speed

  Jodakist 11:55 10 Oct 14
Locked

I have recently upgraded to BT `Superfast Fibre Broadband' but my speeds are pathetic; so after sending several emails to bt over about six weeks, I eventually got an email with excuses in it but it told me to reset the Home Hub and gave a link to their wholesale speed tester and said to monitor the speeds over 48 hours. Well I have tried 20 times over the last thirty six hours, so far on my wire connected computer using Windows 7 but each time I get the message that the system is busy try again later! However, last night I tried the link on my old computer with Windows XP on it and it immediately connected and showed a speed of 28.16 download and 4.98 upload! I have tried it several times since also and it works with the XP but not the 7 or 8.1! I also have a new laptop with Windows 8.1 on it and that too doesn't seem to work very fast. All three computers have the same security/antivirus programs on them; so I wondered if anyone else has had similar problems and how did they overcome them? Any help or advice would be very welcome. Thank you David

  Fruit Bat /\0/\ 12:23 10 Oct 14

  Fruit Bat /\0/\ 12:25 10 Oct 14

OK site's playing up and won't post my links to different speed tester because it thinks they are spam.

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