My friend had bought his compaq presario m2000 laptop into work as it is having trouble booting into XP.
It was working ok until his son attempted a recent messenger download and now only boots as far as the welcome screen and user selection. Any further and windows freezes whilst loading personal settings - it does not go as far as the desktop icons and taskbar. The mouse pointer is operative but no left or right click.
He tells me he has booted into safe mode and attempted system restore but this is unsuccessful.
He also thinks that his windows is installed on his hard drive and does not have any cd's.
I've booted into the BIOS and am running a hard drive self test program at the moment which is now 40% complete.