Problem with USB driven devices

  edenworkshops 15:24 PM 29 Sep 11
Locked

Hello

Whenever I try to connect a USB device to my PC, like an external hard drive or a USB card reader, I get the following message.

A USB device connected to this computer has malfunctioned and windows does not recognise it.

When I leave the external hard drive connected, it sometimes fires up and I can view the contents.

The card reader is a brand new name brand card reader, I am leaving it connected, maybe in time it will also fire up, but not yet.

Any clue what the problem is please?

Thank you

Richard

  edenworkshops 15:26 PM 29 Sep 11

By the way I am running Win XP Pro SP3.

  Nontek 16:38 PM 29 Sep 11

A Card Reader only shows up on screen when a Card is inserted into one of its slots.

Can you see the slots in your My Computer, where Hard drives etc are shown?

  edenworkshops 17:05 PM 29 Sep 11

No the card reader does not show up in my computer with or without the card in. But you may be missing the point, the problem occurs when I plug in a USB external hard drive as well, my PC is not recognising any USB device.

Richard

  edenworkshops 17:05 PM 29 Sep 11

No the card reader does not show up in my computer with or without the card in. But you may be missing the point, the problem occurs when I plug in a USB external hard drive as well, my PC is not recognising any USB device.

Richard

  Nontek 17:42 PM 29 Sep 11

OK - that is in fact what I expected you to say, so.....

Go into Devices and expand the USB Ports, then right-click on each USB Port in turn and choose to Uninstall it - do the same with every USB Port. When done, re-start your computer, during the re-start Windows will find the USB Ports and re-install them automatically. They should then work as normal.

  edenworkshops 17:52 PM 29 Sep 11

Can I just confirm this with you.

I go into device manager.

And under Universal Serial Bus Controllers I uninstall every device, there are quite a few.

Then re-boot.

Thank you for helping me with this.

Richard

  Nontek 18:30 PM 29 Sep 11

Yes, confirmed!

  Fruit Bat /\0/\ 18:52 PM 29 Sep 11

Refresh USB Ports Use Drive clean up to remove USB device drive info from the registry http://www.uwe-sieber.de/files/drivecleanup.zip

and if that doesn't work then its probably conflicts from ghost devices

Remove all USB devices

Download and run USB device View

Uninstall ALL devices that are shown as not connected.

Reboot the machine.

Plug in your USB device and windows should then find new hardware and reinstall the drivers for the device.

  edenworkshops 18:56 PM 29 Sep 11

I tried what you said. I started from the top of the installed devices, but then my mouse stopped working and I had to re-boot to get it back.

Here is a screenshot of the installed devices, can you advise please.

enter link description here

  edenworkshops 18:59 PM 29 Sep 11

Hello Fruit bat

I will try your ideas when I have exhuasted what nontek has to say, thank you.

Richard

Advertisement

This thread is now locked and can not be replied to.

Sony Xperia Z5 review: Hands-on with the phone which the Z3+ should have been

1995-2015: How technology has changed the world in 20 years

Get your photos turned into illos by some of the world’s best artists

What to expect at the September Apple event: Apple announces 9 September event, sends out invites