Problem trying to use Outlook Express

  Yimbo 19:33 PM 15 Nov 12
Locked
Answered

When I open OE to access/send mail, the Help box opens on top right of screen. It will neither minimise nor close. Also, hovering the mouse over any part of OE constantly brings up the answer to "What's This?

I also notice that when I begin to type a search query on Google, the IE help box similarly appears.

What's happened and how can I get back to a normal operation?

  lotvic 22:43 PM 15 Nov 12
Answer

Yep, I agree. F1 key is stuck. (Just reproduced the Help thing by starting up OE whilst holding down F1)

Try cleaning keyboard by holding it upside down and tapping/shaking it to dislodge any debris and muck. Wiggle the F1 key and see if it pops back up.

  thusau1 03:52 AM 16 Nov 12
  wiz-king 05:21 AM 16 Nov 12

thusau1 post is spam and he is getting everywhere! FE informed

  Yimbo 10:38 AM 16 Nov 12

Thanks folks! Pressing the F1 key makes the "Help" feature disappear - though the key doesn't look or feel sticky in use.

Maybe it just needed a "wiggle"! Good word that!!

Thanks again!

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