Problem installing Word

  redvet 11:43 24 Jan 07

I am attempting to install Word 2000 on my PC which is running on XP Home Version 5.1 with Service Pack 2. All my installation discs are authentic and the installtion goes thru OK but when I click onto Word to bring up the programme message appears saying...
application must be installed to run .... run set up from original installation application...
I have done this using the run facility, but get the same message result each time. Any help/advice much appreciated.

  Jackcoms 11:57 24 Jan 07

Try this.

Come offline and disable your AV program (they can sometimes corrupt new programs if left running during installation).

Go into Control Panel; Add/Remove Programs and, at the left-hand side, click on 'Add New Programs'.

At the top-right click on 'CD or Floppy' and work through the Wizard.

  redvet 12:11 24 Jan 07

Much appreciate your prompt interventon. What do you mean by disable my AV program.

  redvet 12:34 24 Jan 07

Apologies, just realised the AV bit !!

  redvet 12:52 24 Jan 07

OK carried out process twice got same result.
Have also Works Suite 2004 which has word included and done this install by same method you suggest, this time went in OK but message appeared saying..
Microsoft word had not be installed for current user, run set up to install application..

  isca2 13:01 24 Jan 07

Have a look at this Knowledge Base item

click here

  redvet 15:03 24 Jan 07


  isca2 16:15 24 Jan 07

Sorry that the article did not cover problem when using Win XP !!

  redvet 16:24 24 Jan 07

Thanks again. I have just about given up on it now. The knowledge base was very useful though, nearest i got was solution to the Works Suite which had the same message wording but it told me to delete a key HKEY_CURRENT_USER\Software\microsoft\Office. Had no trace of that key in my system so ... maybe thats the problem !! Have installed an alternative WP to tide me over until (if) I resolve the Word problem.

  isca2 20:37 24 Jan 07

For an excellent alternative to Microsoft, try Open Office..really good and free

click here

  STREETWORK 22:08 24 Jan 07

Try to boot into safe mode and install it from there.

Other problems could be with the keyboard set up being american english rather than british english. You can check this in control panel, regional and language options...

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