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Can anyone help me please. Ihave AVG Pro. my licence is valid and has not expired.
My problem. I keep getting a message telling me that the Internal database is out of date and I should update.When I try to do this,I get a message "cannot launch AVG internet update. (I am connected to the Internet,I have BB)
I went to AVG website and did a repair and all seemed well with AGV.BUT I now cannot connect to Outlook Express.I did a System Restore to before I did the reair and OE is ok,so it must have something to do with AVG.Please help. I have been trying to sort it all evening. Thanks. J
Thanks for your reply. No I just get the error message saying could not connect to server etc.
In case anyone can help me I would like to confirm that I am using Windows XP Firewall.
Does anyone know if one has to configure AVG to "use" Outlook Express. I cannot find anywhere. J
I use AVG and Kerio firewall with OE and other than the odd `MSOE.DLL` click here problem have had no difficulties. Ihave also used it with XP SP2 firewall again with no problems.
Have you tried uninstalling/reinstalling AVG (or doing a repair)? This can sometimes resolve problems. Perhaps if you unplug the modem/`phone lead, disable the firewall and then try uninstalling/reinstalling AVG.
If you decide to try another firewall (especially Kerio) be aware that it may be recommended you install AVG before the firewall. Apparently a conflict can occur otherwise and may break the installation.
Sorry, I should have said, as far as I`m aware there is no configuration of AVG required for OE. Mine worked automatically scanning incoming mail on installation.
If all else fails you could post on the AVG website.
I had a problem with Zone Alarm.
I fixed it by deleting and doing a clean install! Took about 10 minutes>
Worth a try if you have the licence number handy, although it might be retained on your computer even after a delete!
Thanks. I have done a repair of AVG and after I did it,all was well.I was able to update no problem.BUT as I think I said I could not get into Outlook Express.I get error messages saying cannot connect to server bla bla.
I have done a sytem restore. AVG now has the same problem. Cannot update and outlook express ok.
I have posted to AVG but still awaiing a reply. Thanks.j
Thank you for your help.
I think the problem has been solved.
I did not do an uninstall and I did not do a reinstall exactly.(although I have the licence no) .I had the AVG download on my computer and I clicked on this and it downloaded,checking the components already on the computer.It seems to have repaired the corrupt Download Manager file as it has downloaded the updates ok.
I have not heard from AVG support yet.
Can I just ask .I have automatic update selected at schedule times. Do I need to update manually to obtain this Internal Database update? Thanks J
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