Problem after loading IE7

  Newuser2883 09:31 11 Nov 06
Locked

After loading IE7 on both PC and laptop I get the same Smartbridge alert after switching on.
Smartbridge Alerts. Motive SB.exe-Entry Point Not Found.
The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL.
Any advice please?

  anskyber 09:33 11 Nov 06

BT and some NTL broadband users have experienced error message like "SmartBridge Alerts:-Alert BT Help Notifier.exe (or MotiveSB.exe for NTL) Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL"

This relates to the BT (or NTL) desktop helper. The simplest way to deal with it is to uninstall it if you do not use it or take it out of your start up list. The program name will be something like Motive Communications or Motive SB.

Alternatively, 1. Navigate to the installation location for SmartBridge via My Computer (\Program Files\Alert BT Help Notifier.exe (or Motive SBexe.)
2. Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
3. Reboot the system

The program will find the new PSAPI.DLL in the \Windows\System32 directory and function normally.

To disable a start up program click here
Or, if you have Spybot Search and Destroy use their start up control tool.

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