Printing E/mail fault? Security

  peter-297759 14:05 06 Sep 09
Locked

Could some one point us or help us, my friend has wXP, and uses Hotmail, recently got an EpsonSX200 printer scanner, on trying to print an e/mail of a holiday booking the page came out with just the adverts on, this mail would have contained name address and money details, tried again with a magazine subscription e/mail with same result, this to had name and money details, but if its asked to print and ordinary advertising mail or such like holiday offers etc, it prints no problem , prints a letter done in note pad to no prob, we think its a security problem but dont know where to go to untick? or what ever icon is stopping the printing, also could you tell how to get to icon please as knowledge is limited, thanks very much

  Sea Urchin 14:19 06 Sep 09

Presumably your friend accesses emails on the Hotmail site? And probably is trying to print the message using the browser print function.

Try instead using the print icon on the actual email - it is on the message header to the right of Reply/Reply All/Forward.

That will print just the email, and not try to print the whole window.

  peter-297759 08:53 07 Sep 09

Thanks Sea Urchin , will try it out and let you know, thank

  peter-297759 12:04 07 Sep 09

All printing fine now, many thanks for help

  Sea Urchin 12:28 07 Sep 09

Glad to hear that all is now well - thanks for the feedback.

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