If you have purchased the compatibles from the same source, then I would suggest that you go back to that seller for further advice. Some compatibles can get suspect, when problems you describe are evident.
I have a number of various branded printers, and the reason for this is due to problems that take a lot of resolving, sometimes with negative results. The quickest way to resolve some issues is to buy new with a full warranty attached. Standard printers nowadays are that cheap!.
You could try this link for an answer, otherwise a Google search for known problems with that particular printer model? click here