printer status offline

  bothy 11:54 AM 24 Mar 11
Locked

How do I change a printer status from offline to online?

  gengiscant 13:25 PM 24 Mar 11

Make and model of printer would help,as would a few more details of your problem.

  Sapins 14:29 PM 24 Mar 11

Control panel/printers/ right click on your printer and click use printer online.

  bothy 07:44 AM 25 Mar 11

Sorry I thought the problem was straightforward to solve but after reinstalling four times I realise its not.
The printer is an HP photosmart premium fax e all in one C410 and is a couple of months old and is connected wirelessly through a new sky router.
The problem is that the printer keeps going offline with the result that a printer error flashes up on the printer screen. Sometimes under devices and printers the printer icon shows up with a yellow triangle , then it shows several icons of the same printer, or it moves the green tick to the fax machine. I have tried connecting with usb cable but that doesnt work smoothly ether.I have tried reinstalling 4 times but no luck there either. Now at a loss as to what to try.

  gengiscant 09:00 AM 25 Mar 11

I too recently bought a HP printer after many years using Epson.Biggest mistake I ever made. It to is supposed to connect wirelessly but I could not get it to work consistently.

I eventually got it to work by installing nothing but the drivers, I did not install any of the many extras that come with a HP printer. This worked for a while then again started to play up so I eventually uninstalled it again making sure that I removed all traces of HP from my PC then reinstalled using the USB cable, it works but not particularly well.

Worst printer I have ever had and HP's customer service is worse than useless.
Sorry I can not be of more help.

  emberto1946 13:18 PM 12 Oct 11

I concur with all that has been said above about HP printers. My first is less than 2 months old and has worked occasionally throughout that period. Fortunately I kept my old "Brother DCP-115C" after the print head failed as I can at least print B&W documents. I have tried to start again today with my printer and have noticed that the report it prints says that my Sky router is on Channel 6 whereas it was actually set to Auto Scan. I have re-set the printer (again!!!) and changed the router to channel 6 and will see hgow it goes on.

It all worked well out-of-the-box but then I went away for 2 weeks and turned my router off. Worst thing I could have done according to HP. Since I came back it has been hopeless.

I will report back if this channel change works.

ps - Been waiting over 10 days for HP to get back to me!

Advertisement

This thread is now locked and can not be replied to.

How to get free stuff for Android: Amazon Underground offers genuinely free Android apps and free…

1995-2015: How technology has changed the world in 20 years

Swedish schoolkids use Minecraft to redesign Stockholm city centre

Apple's special event invitations decoded: A look back at 13 of Apple's most cryptic invites