Printer problem

  bumtrouter 14:00 04 Oct 10


Can someone tell me how to add a printer. For some reason my printer is installed when I go into Microsoft Excel but when I'm in Word it states there is no printer installed. When I try to install it it won't let me. any ideas? Thanks

  Woolwell 14:25 04 Oct 10

It will help others to answer this if you provide your operating system and the make and model of the printer.

  Woolwell 14:25 04 Oct 10

oh and which version of Excel and Word.

  bumtrouter 14:39 04 Oct 10

Windows 7 and Word/Excel 2010 Printer is Canon MP270

  Woolwell 14:42 04 Oct 10

Ok I don't have Windows 7 or Office 2010.
But open control panel and under Hardware and Sound and then printers is the Canon MP270 listed and is it set as the default printer?

  bumtrouter 14:56 04 Oct 10

The printer is ticked under Hardware etc

  Woolwell 15:04 04 Oct 10

In which case your printer should have been installed. Does it print ok from Excel and can you print a test page from the control panel interface?

  bumtrouter 15:10 04 Oct 10

Yes it allows me to print but not in Word. In Word no printer is listed. When I try to add a printer it says Directory Domain not available so won't let me add a printer.

  woodchip 15:11 04 Oct 10

look in the menu at the top under file click print

  Woolwell 15:17 04 Oct 10

Try Word repair see click here and scroll down to Step 4 Word 2010.

  bumtrouter 15:23 04 Oct 10

Woodchip - that's the problem 'print' isn't highlighted!

Will try Step 4 - thanks Woolwell

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