Printer problem

  PEG007 12:58 11 Dec 09
Locked

After years of trouble free printing my printer will now only print from the net. I refuses to work with Word or pdf documents.
Any suggestions?

  Diemmess 13:59 11 Dec 09

Check in Control Panel > printers > "your printer" > proprties that "your printer" is set to print offline.

  PEG007 11:45 12 Dec 09

Yes,did the whole troubleshooting bit without any joy.

  PEG007 11:46 12 Dec 09

Yes,did the whole troubleshooting bit without any joy.

  Diemmess 16:34 12 Dec 09

.... uninstalling the printer, disconnecting it and rebooting before doing anything more?

Then depending on which Windows and which printer you have, re-install it by seeing if the PC finds new hardware when the printer is switched on again.
The probability if using XP or later is that it will install the printer for you. If not then you will need your printer software CD when challenged.

  Diemmess 16:36 12 Dec 09

It has to be a software program problem and nothing wrong with your printer.

  PEG007 16:52 15 Dec 09

Thanks for the help. Yes I uninstalled and XP detected and reinstalled it as per above. However, still no joy.

  Sea Urchin 17:36 15 Dec 09

You haven't said which printer you have - but you should certainly install the appropriate driver for it - don't rely on the generic windows driver.

  Diemmess 15:41 16 Dec 09

Yes, Sea Urchin is correct. The original CD for that printer should be used first. If the printer is very old compared with the OS, there may be an update from the manufacturer.

My laziness shows that if the OS has been changed to a later version there will usually be a built-in set of drivers for your printer.

That's not to say they always work as they should, but provided you uninstall the printer first, then reboot with the printer disconnected and then install from the maker's version, that should do the trick.

  Sea Urchin 17:52 16 Dec 09

If you tell us which printer and model it is we should be able to point you to the appropriate driver to download.

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