Please help me get rid of this virus!

  franksey 10:02 06 Aug 13
Locked

I cannot download any files of the internet [like virus removal or malware removal] and I cannot open any attachments to any emails even if I know they are safe - please help its driving us insane. My son downloaded steam recently and perhaps this is the problem - we think we have uninstalled it but the problem remains - please help!

  franksey 10:22 06 Aug 13

Also - micosoft security and defender are turned off and I cannot turn them back on.

  Jollyjohn 19:48 06 Aug 13

If you use Internet Explorer as your browser either un install the update or un install IE8.

IE will then roll back to a previous version and remove any nasties that have hijacked your browser.

You should then be able to download Malwarebytes and run a full scan.

Also delete all system restore points and create a new one.

Do be prepared to do a re install of your OS, gather as much info about your setup and back up data. Do a virus scan before restoring data.

  Woolwell 19:59 06 Aug 13

Steam if downloaded correctly and from the right site is unlikely to have caused your problem. Regrettably Steam is required to play some games.

This thread is now locked and can not be replied to.

LG G6 review: Hands-on with LG’s bold, big-screen shot at perfection

1995-2015: How technology has changed the world in 20 years

How the 2017 Oscar-winning VFX of The Jungle Book were created

The 22 best Safari extensions | Best Safari plugins: Improve Apple's Safari web browser with these…