pc xp sp3 does not recognise mobile phone picture

  cordeiro 16:03 01 Apr 11
Locked

My pc is XP/SP3. I have mobile phone with a connection that is made with a USB connector at the other end.
When I connect the phone there is a ping, but it does not say recognised new hardware, looking at 'my computer' does not display the new connection. In unplugging the USB connector there is another ping, this indicates that it recognises that hardware has been unplugged. How do I get to the picture, do I need any software ?
When I connect my digital camera, there is a ping and a window says 'new hardware detected' and 'my computer' displays the 'sony memory stick'
Please help !

  Fruit Bat /\0/\ 16:17 01 Apr 11

Ghost device conflicts are the mostly cause especially for devices that are connected and disconnected regularly i.e. pen drives, external drives, mp3 devices and phones.

Remove all USB devices

click here

Download and run

Uninstall ALL devices that are shown as not connected.

Reboot the machine.

Plug in your USB device and windows should then find new hardware and reinstall the drivers for the device.

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