PC not seeing NTL set top box

  as400man 11:13 21 Jan 04
Locked

I unplugged my NTL set top box from it's wall socket so that I could plug in a Scart lead to my new TV. Now my PC cannot communicate with the NTL modem, it's as if it does not know it's there.
I know my connections are sound and I have powered everything off and on a few times but I still cannot make a conncetion.
I had a similar problem a while ago but I cannot remember what NTL told me to do to fix it - something with IP addresses I think.
Could the fact that I am now using a Scart connection have anything to do with it?
Can any kind person out there save me from wasting hours of my life waiting for the NTL 'phone line?

  wildrover 11:39 21 Jan 04

You need to do things in the right order. I think it is this way:

switch off pc

unplug USB connection

Power off set-top box for 20+ seconds.

Power up set top box until it is fully loaded

connect USB

Power up computer.

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