pc keeps rebooting and very very sloooow !

  SHARON B 12:56 17 Oct 06
Locked

I am looking at a friends pc for her, have identified some trojans, using AVG. I had to do this via safe mode as on normal boot, pc keeps rebooting. I cleared all virus/trojans, started pc up and after all programs loaded, did same again, I think it it MSN messenger that is the problem as when this loaded, this seemed to kick in the reboot. Also there was a LIVE pop up , porn related which also generated a shut down. I have tried to uninstall the MSN Messenger & MSN messenger assist, but the system just shuts down when I try this - Any suggestions? Will I have to just format the disk & start all over again ?
Thanks in advance (o/s is xp, fully patched, so she says)

  recap 13:26 17 Oct 06

Try unistalling Messenger in Safe Mode. The I would run your anti-virus again whilst still in safe mode. Run Safe Mode with Networking, this should allow internet connection.

  Fruit Bat /\0/\ 17:39 17 Oct 06

Do not forget that a lot of rubbish will be hiding in the system restore files, so switch off restore scan delete viruses and spyware and when PC is clean again, switch restore back on.

  SHARON B 22:15 17 Oct 06

recap, thanks, i tried this but it wouldnt let me uninstall in safe mode (it is windows live messenger, not the standard windows messenger). i tried booting up (fruitbat, i had disabled system restore beforehand), but when i tried to uninstall the live messenger, i got 1/2 way through and the pc rebooted. if it helps, the virus/trojans discovered by avg were inetget2, drsmartload1.exe, trojan horse collected af, downloader generic. AVG now says that there are no infected files. I ran check in safe mode 3 times tonight, cant run it in normal boot cos pc shuts down & restarts after about 4/5 mins. this has stumped me, but im sure the live messenger is the key

  Harpur 22:56 17 Oct 06

when in safe mode try disabling msn live from staring when booted up. do this through the msconfig /startup

  SHARON B 17:22 18 Oct 06

Thanks i have tried this - and arranged start up under selective/diagnostics and this cured the continual reboot, so I am now running another virus check and it has found a further trojan horse collected.af - have had to leave it as at work now, but will post back later. So this looks a bit more promising,. Am trying to avoid a full reformat etc !

  HXP 19:46 18 Oct 06

you could try Hi jack this which is a programm that helps to identify malware.

Also on the same site a helpful check list for removing spyware / malware etc

There is also advice of=n some cleanup programs - worth a look

click here

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