PC keeps freezing in emails.

  loopylou1 11:48 26 Jan 14

Lately, more often than not, when I am in my email inbox I will suddenly lose the mouse cursor and the computer freezes up and won't react to the keyboard meaning I have to reboot.

Any ideas what may be the cause please?

  spuds 12:38 26 Jan 14

Have you downloaded any updates, plugins or made any changes recently to the computer?.

What is the operating system and browser, plus ISP are you using?.

  loopylou1 11:52 27 Jan 14

Downloaded a few 'video converter' files. System is ..... Windows 7 / internet explorer / Sky

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