Its my sisters pc that has the problem after clean install no modem drivers were installed and no sound drivers were installed. When trying to install drivers it comes up with this warning a fatal exception occured 0028:c14636ba in vxd ptvcd (01) + 00000daa the current application will be terminated. the pc is running windows 98se and the motherboard is an pc chips 133 the processor is amd duron. My sister has in the last 2 days went out and got a new sound card and a new modem which has not made any difference. is there any way of testing the pc to see if it has a problem on the motherboard. Any advice will be greatly appreciated.