Pc Freeze when I use a cd

  MichaelF 16:09 05 Mar 09
Locked

When I insert a cd and try to access it my PC freezes.
It used to happen intermittantly but now seems to happen everytime.
Nothing has changed recently that I am aware of. I have checked to make certain I have the latests drivers.
I have checked Event Viewer and the only thing that seems to be strange there is something called
lxdxCATSCustConnectService failed to start, what ever that is!
I am running windows xp, service pack 3. I use Norton anti-virus.
I have an intel pentium 4 cpu 3.4ghz and 1.obg of ram.
I use Nero 6 for cd/dvd etc.


Any ideas

  Fruit Bat /\0/\ 15:59 06 Mar 09

lxdxCATSCustConnectService

lexmark printer?
if so reinstall printer software and drivers.

Uninstall your CD / DVD RW drive in in device manager and reboot the machine let windows find and reinstall the drive.

  MichaelF 16:54 06 Mar 09

Thanks for the suggestion.
I uninstalled both my cd and dvd drive and rebooted the PC. Both drives were recognised and reinstalled.
As soon as I put a cd in the pc froze!

I think you are right about the lexmark printer as I have one. I think it must related to the fact that I use it wi-fi and the non-connection is because it is not hard wired.

Still back to my main problem, any other suggestions?

Michael

  Sea Urchin 17:02 06 Mar 09

But did you reinstall printer software and drivers as Fruit Bat /\0/\ suggested?

  MichaelF 17:13 06 Mar 09

No, do you think I should as there is nothing wrong with the printer.

Michael

  Sea Urchin 17:28 06 Mar 09

As Fruit Bat /\0/\ said the "strange" message you are getting in Event Viewer relates to your printer - so yes I think you should.

  Demora 17:41 06 Mar 09

Have you tried a cd/dvd cleaner. I used to get similar problems, I cleaned the lasers and things were fine for a while. Then eventually The DVD drive just died a death.

Also if you've been into the pc case. you may have jolted a wire from the drives in question. Might help to check these.

D

  MichaelF 18:58 06 Mar 09

I can't re-install the printer software because when I put the software cd into the drive the PC freezes!

I haven't opened the back of the PC so I don't think it can be that.

Michael

  MichaelF 07:00 23 Mar 09

Serching through the internet I found a reference to a similar problem. It suggested that the programme Ahead InCD caused the problem. I didn't think I had that programme on my PC but I found it there. It had been put on by Nero when I updated my version of their CD burner.
I have taken it off and everything works perfectly again. No problem with any Cds, DVDS or any programme.
Problem solved.
Thanks guys for help and suggestions.

Michael

  Sea Urchin 11:13 23 Mar 09

Thanks for the feedback

This thread is now locked and can not be replied to.

LG G6 review: Hands-on with LG’s bold, big-screen shot at perfection

1995-2015: How technology has changed the world in 20 years

How the painting-like animated sequences in A Monster Calls were created by Glassworks Barcelona

The 22 best Safari extensions | Best Safari plugins: Improve Apple's Safari web browser with these…