Password is rejected on opening computer

  duck face 17:45 04 Jun 14

Suddenly my password is not recognised and a box titled ease of access appeared on left side of screen. This consists of a voice saying what all the different functions do. When I try my password I get the phrase The User Profile Service service failed the logon.User profile cannot be loaded. I checked for updates and made sure security was up to date, which it was. I have Norton security and it all seemed fine. I have Chrome on the computer which I've never fully understood so wonder if it is anything to do with that. Help someone!

  Bris 18:26 04 Jun 14

You need to go into control panel>ease of access centre then in the top left corner click on "change sign in settings" then untick everything.

  duck face 18:43 04 Jun 14

Thanks Bris but it doesn't allow me to get into the control panel

  Fruit Bat /\0/\ 18:50 04 Jun 14

This thread is now locked and can not be replied to.

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