Surface Pro (2017) vs Surface Pro 4
My daughter's Advent laptop froze and would not even respond to the off switch so she removed the battery to shut it down. On attempting to restart the computer she got a messsage requesting a password (before windows XP launched). She does not know what the password should be as she has never set one. Can anyone help?
If she (or anyone else in your family) have never entered a password, you could try pressing <Enter> or if that fails <Space> followed by <Enter>.
Other than that it must be over to those with more knowledge than me.
Did she own it from new ?
What you have there is a CMOS setup or BIOS password. I believe PC World will remove it for a fee.
Try removing the small CMOS battery and leave it out overnight. Then put it back in and restart the computer. IF this works, you may be asked for the BIOS settings - use default settings should be OK. And you will need to reset the date and time.
The location of the CMOS battery varies, please post your model number for more info.
Alternatively you could try
Remove Bios Password
: all bios passwords can be removed easily,
these instructions are for bios password only, not the system password, remember that
: 1-create a dos system disk,
: 2- copy "debug" (this is a dos command found in windows\command directory) onto the system disk you created,
: 3- boot the machine with this disk,
: 4- at dos prompt type: debug then enter, you will see a blinking dash
: 5- type: o 70 2e then enter, (also seen: o 70 18)
: 6- type: o 71 ff then enter,
: 7- type: q then enter,
: 8- remove the floppy and reboot! Power the system off and on by unplugging and re-plugging the system into the power outlet
all the begining are letters o (for Output)and not zero then port then byte
If it was owned from new and you are sure no password has been set;
At times, and without any obvious reason, static discharges as well as other electrical problems can cause the PROM on the motherboard to reset the Bios (CMOS) to its default values and even cause the default Bios password to be set. These are some of the default Bios passwords used with different Bios's, give them a try first.
* AMI_SW (case sensitive)
NOTE: With respect to the Award BIOS, the "AWARD_SW" (use without quotes) and (is is case sensitive) password should even override a set password! If not, you may also want try j262 as the password.
I claim no responsibility for these last two sections, they were copied from the web so use at your own risk. However they may help.
Thanks for the suggestions everyone.
We tried just clicking 'enter' and 'space - enter' without success. My daughter has also tried the various default passwords suggested by MarvintheAndroid. Probably means a trip to PC World and paying the fee! The laptop is an Advent 8111 and it has been owned from new. If anyone can tell me where the CMOS battery is we will give that a try...
The passwords on these are stored in NVRAM, which means that re-setting the CMOS won't work. Unless you can find a hack on the internet, a trp to PC World may be your only option.
Unless you have specialist knowledge of dismantling and reassembling laptops don't even think of removing the CMOS battery.
Laptops require a precise procedure for opening them and are very easy to damage if not done correctly.
phono is spot on,do not attempt to open the laptop case if you have never done this before.It can be very difficult and if you break one of the two possible plastic clips...this may mean a new motherboard.
Let the experts deal with this.
What happens when you press F2 or the delete key on startup ?
Try opening it in safe mode[Just keep tapping F8 as the computer starts]You might get in through the administration account. And maybe last good configuration or system restore if you get in.Also this Password manager is free for the next 8 hours if you get it fixed.click here
I think the advice to avoid going inside the box is sound - especially for a luddite like me. So a trip to PC World it will have to be. Many thanks to everyone who applied their minds to this problem even if a solution was not found.
Some research has shown that MarvintheAndroid is correct, the password is stored in NVRAM so even if you could remove the CMOS battery it will maintain the password.
On the downside however, I did see a post from one user who stated that PC World charges £120 for the password reset service, I hope he was wrong.
This thread is now locked and can not be replied to.