Overcoming Uninstall failure

  tallboy 09 Apr 12
Locked

I ame trying to load Canon EOS Digital Solutions software for my newish Canon EOS500D camera. During the installation it asks me to uninstall an earlier version (2009) of Canon ZoomBrowser EX, which came with my pocket camera, before installing the later version which is on the disk.

When I try to uninstall it from the Windows control panel (I run Windows 7 64-bit) it fails to uninstall - both in 'Normal' and 'Safe' modes.

How can I get rid of it and any associated (linked) files?

  john bunyan 09 Apr 12

You could try the free version of Revo uninstaller Revo

But why use camera software? IMHO far easier to use a card reader, and a Photo software _ free for example: paint.net or something like Photoshop (various versions)

  lotvic 10 Apr 12

These instructions from canon europe

  tallboy 10 Apr 12

Thanks for the quick replies John & lotvic. I tried both methods but they both came back to the same Windows 7 Uninstall screen and displayed the message 'Uninstall failed'.

Incidentally John, I currently use a card reader to transfer my images to my PC, (+ third party photo software)but obviously this means removing the card from the camera every time I wish to transfer some images.

Any other ideas how to overcome this 'block'?

  onthelimit1 10 Apr 12

I use Picasa which downloads photos directly from the camera with no need for additional software. It's an excellent way to manage/print/email etc phots. Free from Google.

  hastelloy 10 Apr 12

I'm with john bunyan on this - Revo is very good and I have never installed any camera software in all the years I've been using digital cameras.

  eedcam 10 Apr 12

''Quote'' I use Picasa which downloads photos directly from the camera with no need for additional software. Jeez windows itself will do that so you dont even need Picasso

  john bunyan 10 Apr 12

Maybe worth reinstalling the earlier version, then try their uninstall.

  tallboy 11 Apr 12

Thanks for all the replies everyone. I had hoped Canon might have an answer (since it is their software) but so far nothing.

Since I have Picasa installed, maybe I'll stick with that. First I'll try John Bunyan's suggestion - install the earlier version and see if uninstall works after that.

  tallboy 11 Apr 12

Thanks for all the replies everyone. I had hoped Canon might have an answer (since it is their software) but so far nothing.

Since I have Picasa installed, maybe I'll stick with that. First I'll try John Bunyan's suggestion - install the earlier version and see if uninstall works after that.

  onthelimit1 11 Apr 12

eedcam - I reckon Picasa is far better at managing/email/printing etc than the MS software.

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