Outsourcing call centres.

  Bowsprit 19:34 08 Jun 04
Locked

I have seen various articles written about the quality of advice given out by these centres.I contacted a well known motherboard manufacturer as pressing the delete button did not take me into the Bios for upgrading.I received this email today,more than amonth later.

"Ayub Khokar :-Try reseting Bios."

  Fruit Bat 19:52 08 Jun 04

Hopefully the PCA help forum is better than that even though the responses aren't always in english (Techno Babble).

  anchor 13:51 26 Oct 05

I read today that "Abbey", (now owned by Banco Santander), is to close its call centre based in India. This follows numerous customer compaints.

The three new call centres will be based in the UK.

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