Outlook will not download emails

  lizzyr 20:58 10 Jan 05
Locked

Cannot download my emails from Outlook.

When I click 'send and receive', there is an error that appears saying 'Unable to log on to the server using Distributed Password Authentication. Server response: ERR Invalid Command; valid commands: USER, QUIT (Account: 'pop.ntlworld.com', POP3 server: 'pop.ntlworld.com', Error number: 0x800ccc18)

I am running Outlook 2000 on XP. The ISP is Ntlworld and I have Norton Antispam filter in Outlook.

Any help much appreciated.

  beeuuem 21:21 10 Jan 05

In Outlook go to Tools > Accounts highlight the account > click on the properties tab. In the new window click on the Server tab. Make sure that the boxes 'Log on using Secure Password Authentication' and 'My server requires authentication' are NOT ticked.

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