Outlook Web Access - Blank Emails?

  sobeitjedi 22:44 16 Aug 04

I'm trying to troubleshoot an issue with OWA on Exch 5.5
SP4. Using Outlook 2000 email works as expected. With
OWA (IE6) the users can log into their mailboxes and can
see all of their email headers. When they open any email,
the message body text is not shown. The text does show up
only if you reply or forward the message. Multiple users
are having this problem and I can replicate it on any

I was able to temporarily fix the problem yesterday by
Outlook.exe /CleanViews /CleanReminders /ResetFolders but
the problem has surfaced again and this isn't working.

I also exported one of the mailboxes to a PST, deleted the
mailbox, recreated it and imported the PST but this didn't
help either.

MS has a post SP4 hotfix for this (Q313576) but it also
didn't help.

Has anyone else seen this problem before? Exchange 5.5
SP4 was applied to it a couple days ago. It's been
working fine until yesterday.

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