Outlook stopped connecting to Gmail

  ursula12345 13:13 29 Jun 16
Locked

I've been using a Gmail business account in connection with Outlook for ages and all of a sudden an Outlook message keeps popping up asking me to "Enter your username and password for the following server". No matter how often I do this it doesn't recognize it.

Can someone please help asap as I need this to work in order to run my business?

Appreciate your help!

  wee eddie 13:18 29 Jun 16

Re-boot your PC

  ursula12345 13:36 29 Jun 16

tried that already - doesn't work

  lotvic 13:54 29 Jun 16

If you go to gmail via your browser click here and click on Gmail at top right - can you log on to your email account?

Also you haven't said whether you are using POP or IMAP Gmail.

  ursula12345 13:58 29 Jun 16

I can log on to the Gmail account via the web but not via Outlook. Also, I use IMAP.

  lotvic 17:32 29 Jun 16

I would start by checking the settings in your Gmail account via the web - make sure IMAP is selected and it hasn't reverted to POP etc.

This thread is now locked and can not be replied to.

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