Outlook re-install problem

  panhandle 15:24 04 Jan 06

After a complete windows XP & Office 2002 re-install on laptop, Outlook will not allow me to import .wab & .pst files, nor set-ip/add e.mail accounts.
Maybe I do it wrong.

From File/Import Export I get "The operation failed"
From Tools/eMail accounts I get "The operation failed due to a registry or installation problem. Please re-install"

I have tried both repair & re-install of Office to no avail.

Any ideas please?

  recap 15:54 04 Jan 06

Have you the latest updates to, Windows, Office and Outlook?

  rawprawn 15:58 04 Jan 06

I would uninstall Office again, reboot then run a registry cleaner such as Regscrub
click here
Then reboot and reinstall Office again

  panhandle 15:58 04 Jan 06

yes, Windows SP2 from CD, online updates thereafter, also Office SP3 - all done online.

  panhandle 16:05 04 Jan 06

Shall post back in 15

  panhandle 16:45 04 Jan 06

yes thanks, good suggestion, import function & acccount set-up look OK now. Your advice appreciated!

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