Surface Pro (2017) vs Surface Pro 4
Thanks to all who have helped me sort out my husband's virus-infested work computer. Now I have something else to deal with for him.
Outlook Express (v6, I think, along with Win98) is causing problems, and has been for a while. From what I can make out, this probably stems from when the virus first appeared.
When you first start it up, all seems fine. The dial-up box appears, and if you connect at that point, there is no problem--messages are checked for and all works fine.
However, if you click "cancel/work offline", the problems start.
When a message is written, and you click "send/receive", the machine goes through the motions of trying to send emails and of trying to look for them. But the computer is offline, dial-up box does not appear, and after hanging around for ages, the "send/receive" box reports an error message within the send/receive dialogue box (is that what it is called?). Also, since I ran the virus checks and so on, a dialogue box appears now, instead of the error message, asking for the user name and password for the email account; when you click OK, it just reappears repeatedly. Meanwhile there is no connection to the internet, and no dial-up box appears, so nothing more happens. The only way I could trigger the dial-up box to appear was to close down OE and reopen it, and then it would work OK. But if I didn't take that first opportunity to connect, send and recieve, then I couldn't get online at all.
Thanks for that--but how do I repair it? Can someone tell me, please? I'd rather try a repair first, then reinstall only if I have to.
I have been getting this happening on a pc running ME. I suspect it may have started when I updated to the latest ZoneAlarm. Stopping ZoneAlarm before I open OE gets round the problem. I am in the process of fiddling about with ZoneAlarm setting.
Do you use ZoneAlrm? If so, which version?
It may not be necessary to re-install OE. Many times, the following information is a solid fix for many problems.
Try using Internet Explorer's repair option:
Start>> Settings>> Control Panel. Double click on Add/Remove programs.
Scroll down until you find Microsoft Internet Explorer.
Highlight it and click the Add/Remove button.
Note: This will not attempt to remove Internet Explorer.
From the resulting menu; select "Repair Internet Explorer".
If the above repair does not work:
Use the Find option on your Start menu to find the file "msimn.exe" and make a note of the full pathname. You'll probably find that it's something like "C:\Program Files\Outlook Express\msimn.exe". If it isn't there, make a note of where it actually is, and alter it in the details I've given you below.
Next, make sure OE isn't running, click Start>> Run>> and then enter the following:
"C:\Program Files\Outlook Express\msimn.exe" /reg
Note: You need to make sure you put the quotes round the first part, and make sure there's a space before the /reg.
This tells Outlook Express to reset its registry entries, which should allow you to set OE as your default mail client in IE's Program options.
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