Outlook express problem recording sent e-mails

  pwill 19:00 PM 01 Jan 12
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Answered

I use Outlook Express 6 with Windows XP. My PC has recently developed an intermittent fault where outgoing e-mails remain in the Outbox folder despite having been sent successfully, instead of being moved automatically to the Sent Items folder. This means that the recipient receives a new copy of the e-mail every five minutes, and the e-mail never appears in my Sent Items folder. This seems to happen to about half of my outoing e-mails but there seems to be no pattern as to which ones are affected. Can anyone advise how to solve this please ?

  Sea Urchin 19:37 PM 01 Jan 12

I would suggest that your Outbox is corrupted. Open OE and go to Tools menu - Options - Maintenance tab and click on Store Folder. Place the cursor on the address and right-click - select all. Then right-click again and Copy. Close down Options box and OE - then go to Start - Run - and right-click in run box - select Paste. The box that opens is all your .dbx files. Find the Outbox and delete it. Close the box - then open OE again, and there will be a new Outbox created. Hopefully it should now work. IMPORTANT - make sure OE is closed while you are using the Run box and deleting.

  pwill 21:01 PM 01 Jan 12

Thank you very much. Even after following these very clear instructions to delete the outbox, I am still experiencing the same problem however.

  Sea Urchin 21:21 PM 01 Jan 12

It is worth trying the same process, and deleting the Deleted folder. Plus your Sent items folder may be too full. Try creating a new folder (as a sub folder of Local Folders) and transfer all messages you want to that - then also delete the Sent Items folder as above.

  Sea Urchin 13:44 PM 03 Jan 12

If you still have no luck you could work your way through this Microsoft website

OE basic repair kit

  pwill 22:14 PM 04 Jan 12

Apologies for the delay in responding. Deleting the Sent folder as you suggested has solved the problem, as it must have been full. I did reduce the number of e-mails in that folder by 90% about a week ago in case that was the problem - but it seems that removing e-mails does not of itself create any space, which is what confused me. Many thanks for providing me with the solution.

  Sea Urchin 23:02 PM 04 Jan 12
Answer

Yes, as you discovered you need to compact as well.

Glad to know it was sorted, and thanks for the feedback.

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