.....be able to go directly to your ISP, and access your e-mail account, and delte the messages from there. With BT Yahoo, there is a superb spam filter, which intercepts those emails, and all that is downloaded to Outlook Express, are the emails that actually go to your inbox. The rest go to a bulk folder, which you can access/read etc, if you want. I don't know if you have a similar setup with NTL, but you should still be able to access and manage your email account from the ISP. Hope this helps?