Outlook Express not working

  DAKAR 17:14 24 Feb 08
Locked

Hello everyone
I need some help with my OE I am running XP and last week I could not receive any emails,so I contacted Tiscali and they checked it out and said that the emails were going into my web mail account and that I have got a problem with Outlook Express and I need to get it repaired but did not tell me how to do it
Can anyone advise me as what to do
Many thanks
Dakar

  recap 17:22 24 Feb 08

click here for instructions on how to set up Tiscali and Outlook Express

  DAKAR 18:11 24 Feb 08

Thanks for that recap,
But that was one of the first things I did,I removed the account and then added the new one just as the instructions you sent me suggests.
When that did not work I contacted tiscali who did the same thing again setting up of account that is when they told me I have a problem with OE
Regards
Dakar

  brundle 18:14 24 Feb 08

What error messages do you see, if it's a simple configuration problem there will be a number starting 0x800 - Tiscali's own help pages are pretty detailed regarding those.

  DAKAR 18:34 24 Feb 08

Hi Brundle
This one is weird No error messages at all everytime I select send and receive it says checking for messages and then comes up with No New Messages
and when I check on my web mail there are messages I sent a couple of test messages to myself they did not come through on OE but were on tiscali web mail
Regards
Dakar

  brundle 18:38 24 Feb 08

If you have Mailwasher see them on the server? If you dont have it, get it here click here. Just import the account settings from OE, no need to do the configuration again.

  DAKAR 20:16 24 Feb 08

Hi brundle
I have got Comodo installed now for some time which is doing a good job do you think it will help to install mailwasher
regards
Dakar

  MAJ 20:20 24 Feb 08

Comodo is a firewall/antivirus/antimalware suite of programs, Mailwasher is a spam filter, two different things, DAKAR. Knowing Tiscali, I would say the fault is at their end.

  brundle 20:24 24 Feb 08

Installing Mailwasher will help you find out if the problem is with OE, your PC or Tiscali.
No need to keep it afterwards, and there are other ways to check

  recap 21:40 24 Feb 08

You may find an error in the Event Viewer. Right click My Computer select Manage/Event Viewer/Application. If there are any post the ID number and Source.

  DAKAR 18:42 27 Feb 08

recap
I have done what you suggested and looked in application and there are loads of lines of information what exactly am I looking for
I have also installed mail washer
What do I do with it now?????
Regards
Dakar

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