Outlook Express Logon

  Graham ® 19:46 09 Oct 04
Locked

When I open Outlook Express, I need to enter a password in the Logon window every time. There is a 'Remember password' box which is checked, but it is greyed out.

Any thoughts, please?

  Diodorus Siculus 19:50 09 Oct 04

What OS?

If win95 / 98 / me search for and delte any file called *.pwl

You will need to put in the password one last time.

  Diodorus Siculus 19:53 09 Oct 04

http:// support. microsoft.com/default.aspx?scid=kb;fr;216382 MS suggests this

  Diodorus Siculus 19:53 09 Oct 04

The latter being for XP.

  Djohn 19:56 09 Oct 04

Yep, your poplocked. Need to go into the reg. to the permissions folder and delete the existing password from there. Delete you present email account, Reboot and set up your email account again.

Did this very same thing for a neighbour last week. I will try to find the instructions for you because you know what my memory is like.

  Djohn 20:01 09 Oct 04

Applies To
Important This article contains information about modifying the registry.

Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:


256986 Description of the Microsoft Windows Registry



SYMPTOMS


In Microsoft Outlook 2002 and in Microsoft Outlook Express 5.5, when you send and receive e-mail, you may be prompted for your e-mail account password, although you specified that the program remember your password.


CAUSE


This behavior may occur for one or more of the following reasons:


The Pstores.exe file and its associated .dll files may be corrupted.

The ProtectedStorage registry key may have incorrect parameters.


This problem may occur when you upgrade from Microsoft Outlook 2000 to Outlook 2002 on a computer that is running Microsoft Windows 98 Second Edition.
The Pstores.exe file, its associated .dll files, and the registry subkey are corrupted during the installation process.

RESOLUTION


To resolve this problem, you must delete the corrupted Protected Storage System Provider files and the corrupted registry subkey, and then reinstall the files. To do this, follow these steps.


Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


Click Start, point to Find, and then click Files or Folders.


In the Named box, type pstore*.*.
In the Look in list, click Local hard drives, and then click Find Now.


In the search results pane, right-click the Pstorec.dll file, and then click Rename.


Rename the file by changing the file name extension to .old, and then press ENTER.


Repeat steps 4 through 5 for the following files:


Pstorerc.dll

Pstores.exe


Pstore.log


Repeat steps 1 through 5 to find Psbase.dll and to rename Psbase.dll to Psbase.old.


Click Start, and then click Run.


In the Run dialog box, type regedit, and then click OK.


In Registry Editor, locate and then click the following key:


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Protected Storage


On the Edit menu, click Delete, and then click Yes to confirm your intention to delete the key.


Quit Registry Editor.


Download Microsoft Internet Explorer 6 Service Pack 1.

The following files are available for download from the Microsoft Download Center:

Download the ie6setup.exe package now.


For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:


119591 How to Obtain Microsoft Support Files from Online Services



Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted.

The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.


Double-click ie6setup.exe to start the installation. Follow the instructions on the screen to complete the installation.

Restart your computer.

Click Start, point to Settings, and then click Control Panel.

In Control Panel, double-click Mail.

Click Internet E-mail in the Services list, and then click Properties.

On the Server tab, type your e-mail account password in the Password box, and then click to select the Remember Password check box.

Click Apply, and then click OK.

Restart your computer.

REFERENCES

For additional information about troubleshooting password problems in Outlook, click the following article number to view the article in the Microsoft Knowledge Base:
290684 OL2002: The Save Password setting Is not saved when you connect to a PO290684 server

  Djohn 20:17 09 Oct 04

OLEXP: Outlook Express Does Not Save the Mail Server Logon Password

Applies To

This article was previously published under Q216382

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs.

For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry


SYMPTOMS

When you set up your Mail account in Outlook Express, you cannot save your mail server logon password for incoming mail.

CAUSE

The registry has incorrect information for the Protected Storage System Provider registry key for that user. When this happens, the password save capability does not work.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


Resolution for Microsoft Windows 98 Users
Click Start, click Run, and then type regedit in the Open box.

Locate the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Protected Storage System Provider


If the you have User Profiles turned on, click the Username subkey that matches your log on name and export that key by going to the File menu, and then clicking Export.


After the Export dialog box appears, note the location that you will be saving the file to and type a name for the file that you are exporting. After you export the key for safe keeping, right-click the Username subkey, and then click Delete.
Quit Registry Editor, and then restart the computer.

Start Outlook Express, and on the Tools menu, click Account, click Properties, and then click the Servers tab. Type the password that you want to save, and then click Apply and OK.

Try making your connection to send and receive mail to see if saving the password is now working.

Resolution for Microsoft Windows NT and Microsoft Windows 2000 Users
For Windows NT and Windows 2000, to edit the registry and remove the broken registry key, the user account must have Administrative rights to access the key.

If the user is not already a member of the Administrative group, that can be accomplished by either temporarily assigning them to the Administrative group or by logging on as a user in the Administrative group, and then loading the other user's hive that contains the Protected Storage System key so it can be deleted.

To Remove the Broken Key in Windows NT
Click Start, click Run, and then type regedt32 in the Open box.
Locate the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider


Click the

HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider key, and then click the Security menu.

In the Registry Key Permissions dialog box, click to select the Replace Permission on existing subkeys check box, and make sure that the Username has Full Control access.
Click OK on the Registry Key Permissions dialog box.

A message appears with the following question:

Do you want to replace the permission on all existing subkeys within Protected Storage Provider?


Click Yes.

At this point, you can access the subkey in the Protected Storage System Provider. If you prefer, you can first save a copy of this key, and then delete the key.


To save the key, click the key, and then click Save Key on the Registry menu. Provide a file name, and select where the file is to be saved.


To delete the key, click the key, and then click Delete on the Edit menu. A prompt appears asking you to confirm the operation.

Click Yes to complete the deletion process.

Start Outlook Express, and try to save the password for the mail log on. This process repopulates the Protected Storage System Provider registry key with the correct information for that computer's Security ID (SID).


To Remove the Broken Key in Windows 2000
For additional information about how to remove the broken key in Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:


264672 OLEXP: Your Password Is Not Retained in Windows 2000

  Graham ® 20:23 09 Oct 04

I should know better! XP.

Djohn, just edited the registry via Microsoft (didn't note the number!), Protected Passwords. Seems to have done the trick. I can go straight to OE without seeing the Logon box, is this how it should be?

  Graham ® 20:27 09 Oct 04

Also I note the mail comes straight in now, instead of clicking a Send/Receive button, which is no longer present.

  Graham ® 20:30 09 Oct 04

That should read 'Protected Storage...'

  Djohn 20:31 09 Oct 04

You managed to do it a lot quicker than I took when I first did it as well! Excellent! :o)

PS: There should still be a send/receive button on the express toolbar though.

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