Outlook Express locked up and not responding

  dego 19:21 14 Jun 04

Hi every one am running windows 2000 professinal my son went to read his own e-mails ( he has his own e-mail address) but when he wanted to change it back to mine it just locked up keeps asking for his user name and pasword we do so then it stops responding. Ithought about uninstaling it and then re-instaling it .but dont know where to get outlook express from , Any one any idea please

  sidecar sid 19:59 14 Jun 04

May be a problem at your service providers end,do they have a status page you can check?

  Fruit Bat 20:04 14 Jun 04

If you uninstall you will lose all your e-mails and settings so first back up.

The folders you need to back up have the extension dbx. you also need to back up your address book file (this has a wab extension)

  dego 10:07 15 Jun 04

Thanks every one ,solved the proplem by going into safe mode and change back to my own idenity

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