I do not have Outlook-express any more so could not help my friend out with this problem.
He keeps getting the same 25 or so messages looping into his machine. This to me suggests that the control that keeps ' messages on the server' is active. I have tried talking him through trying to find it but so far he has not found it. Please advise
I have conveyed that over the telephone, and it seems that box is unticked- so the mail should not be looping. Have suggested he plays with unticking and reticking. He then went on to say that-- We normally keeps the machine in 'Hibernate' mode because from a 'Cold' it will fire up only in 'Safe' mode. and a 'Restore' has so far not done anything.
Possibly then the two conditions are linked. So I suggested he run- sfc /scannow. But I am not sure how this will work with a standard OEM restore disk as opposed to a full system disk.